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Refund Policy

All ticket purchases for events and tours at Cresson Sanatorium & Prison are non-refundable.

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If you are unable to attend your scheduled date, we are happy to:

  • Provide a credit toward a future ticket, or

  • Assist with rescheduling your visit, subject to availability

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Ticket credits are valid for 12 months from the original event date.

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Extenuating Circumstances
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Refunds are considered only in rare, extenuating circumstances and are not guaranteed.

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Ticket Transfers
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Tickets may be transferred to another person with advance notice.

To request a transfer, please email us (info@cressonsanatorium.com) with:

  • The original ticket holder’s name

  • The event date

  • The full name and email address of the person the ticket is being transferred to

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Once processed, a new ticket will be issued to the recipient.

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Weather & Event Cancellations
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Most events at Cresson are rain or shine.

In the event of extreme weather or other conditions that require cancellation by Cresson, tickets will be:

  • Honored for any upcoming event or tour, or

  • Converted to a credit for future use

If an event is cancelled, we will communicate directly with ticket holders via email using the contact information provided at purchase.

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No-Shows
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Failure to attend a scheduled event or tour without prior communication may result in forfeiture of the ticket. Credits or rescheduling may not be available in the case of no-shows.

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Paranormal Investigations & Private Events
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Private paranormal investigations and other private bookings require a 50% deposit at the time of booking, with the remaining 50% due one month prior to the scheduled investigation date.

  • Deposits may be refunded upon request up to 30 days before the scheduled event

  • Deposit refund requests made within 30 days of the event are not guaranteed

  • The remaining balance becomes non-refundable once due, except in rare, extenuating circumstances

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If a private event is cancelled by Cresson due to extreme weather or unforeseen conditions, we will work directly with the booking party to reschedule or provide appropriate credit.

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Contact Us
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For rescheduling, transfers, refunds, or booking questions, please email us at:  info@cressonsanatorium.com

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