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  • Ticket Refunds
    All ticket sales are final, non-cancellable, non-refundable. If you are unable to make your scheduled ticked event or the event is canceled you will be given the opportunity to convert your ticket to an upcoming event, a merch store credit or a donation to the save cresson sanatorium & prison fund. Questions about this policy should be directed to
  • Merch Returns & Refunds
    If you receive defective merchandise we will gladly exchange it. If you don't like the merchandise you purchased you may return it by contacting our customer service department within 30 days a 30% restock fee will apply return shipping will be at the cost of the customer to initiate a return please email,
  • Where do I go when I arrive?
    After turning onto Correction Road, you will follow the road to the top of the hill, about half a mile from the property entrance. The parking area will be located on your left across from the Visitor's Building/Building 2. If you require special accommodations to enter the property, please contact us in advance so we may assist you. For your convenience we offer an interactive property map you may want to check out prior to visiting. Interactive Map
  • When do we need to arrive?
    Visitor's attending a Guided Historical Tours or Guided Paranormal Tours should arrive at least 10 minutes prior to the ticketed time. Visitor's attending a Self-Guided Exploration can arrive anytime after 9:00 AM. Please keep in-mind when visiting we close our doors to the public at 6:00 PM.
  • Do we tour with a group?
    Visitors attending with a Self-Guided ticket do not need to stay with a group, and the tour is self-paced using a map we provide at check-in. Our Guided Historical Tours are lead by a guide, and the group explores the site together while learning about the history and usage of the buildings. The tour pauses in several locations for the small group to explore within several buildings.
  • What should I bring to explore?
    Close-toe shoes are required, and while masks are not required, they are suggested especially for those that may have sensitivities to mustier areas like basements. Along with a camera, a flashlight is a great idea for exploring areas like the tunnel.
  • How do I check-in?
    Our team will be waiting just inside the Visitor's Building to greet you. You do not need a printed copy of your ticket, the team at check-in will have your information on our reservation list. At check-in you will receive a wrist band, sign the waiver you reviewed when purchasing tickets, review safety guidelines, and we will provide you with a printed map. We will explain how to check-out and answer any questions you may have.
  • Do you have public restrooms & running water?
    The site is in fully abandoned condition, but porta potties are on site in two locations. Other items like water and extra hand sanitizer are available at check-in.
  • Do you sell food & drinks?
    We currently do not offer food or beverages for sale. You may bring food or drinks with you, for your convenience there are trash bins available in building 2. Alcoholic beverages are prohibited on the property.
  • Do the buildings have electricity?
    No, there is no lighting or electric. Please remember to bring a flashlight as there are areas with limited or no light.
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